EU Consumers — 14-Day Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (the "cooling-off period").
Physical products (paperbacks): The 14-day withdrawal period begins the day you receive your item. To exercise this right, contact us at candijones84@gmail.com before the 14-day period expires. You will receive a full refund within 14 days of our receipt of the returned item.
Digital products (ebooks): By completing your purchase and requesting immediate access to your digital download, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the download has begun.
To exercise your right of withdrawal, notify us at candijones84@gmail.com with your order number and a clear statement of your decision to withdraw.
U. S. and Other International Consumers
We have a 30-day return policy, meaning you have 30 days from receipt to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at candijones84@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Exchanges can be made if necessary.
You can always contact us for any return questions at candijones84@gmail.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, then make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund has been approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, contact us at candijones84@gmail.com.
